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computer MCQs

9th • Chapter 04

50 Questions TextBook
1

What is the first step in the systematic process of troubleshooting?

A
Establish a Theory of Probable Cause
B
Implement the Solution
C
Identify Problem
D
Document Findings, Actions, and Outcomes
2

According to the text, restarting a computer can resolve up to what percentage of all software issues?

A
25%
B
75%
C
50%
D
100%
3

Which of the following is described as a symptom of a RAM failure?

A
Strange noises from the computer
B
Blue Screens Of Death (BSOD)
C
Unresponsive peripherals
D
Slow internet connection
4

What is the primary purpose of documenting findings, actions, and outcomes?

A
To make the problem seem more complex
B
For future reference
C
To get help from professionals
D
To extend equipment life
5

Which of the following is a tool for checking hard drive health?

A
MemTest86
B
Task Manager
C
CrystalDiskInfo
D
Windows Memory Diagnostic
6

What does pressing Ctrl+Alt+Delete typically open in Windows?

A
The application properties
B
The Control Panel
C
The Task Manager
D
The system settings
7

What is the recommended solution for an application that is freezing?

A
Restart the computer immediately
B
Use the Task Manager to end the task
C
Uninstall the operating system
D
Update the computer's drivers
8

What does the term 'downtime' refer to in computing systems?

A
The time it takes to download a file
B
A period when a computer system is not operational
C
The time spent on system maintenance
D
The delay in network response
9

How does proper ventilation help a computer?

A
It makes the screen brighter
B
It improves internet speed
C
It prevents overheating
D
It increases storage space
10

What is a common method for managing cables to prevent disconnections?

A
Placing them under a rug
B
Using cable ties or organizers
C
Taping them to the wall
D
Letting them hang freely
11

Which of the following is a sign of a hard drive failure?

A
The monitor screen is too dim
B
The keyboard keys are sticking
C
Frequent system crashes and corrupted files
D
The mouse is not moving smoothly
12

What is the first step when you want to upgrade your computer's RAM?

A
Open the computer case
B
Determine the type and maximum capacity your motherboard supports
C
Purchase any available RAM sticks
D
Install the new RAM into the slots
13

What should you do immediately after replacing a hard drive?

A
Delete unnecessary files
B
Install a new operating system and restore data
C
Check for software updates
D
Run a memory diagnostic test
14

What is the benefit of creating strong passwords?

A
It makes the computer run faster
B
It helps protect against unauthorized access
C
It frees up disk space
D
It resolves software conflicts
15

Which of the following is an example of a cloud storage solution?

A
USB flash drive
B
External hard drive
C
Google Drive
D
RAM
16

What is the main advantage of using cloud storage for backups?

A
It is a physical copy you can hold
B
It does not require an internet connection
C
You can access files from anywhere with an internet connection
D
It is the only way to prevent malware
17

What does 'data integrity' mean?

A
The speed of data transfer
B
Ensuring data is accurate and reliable
C
The amount of data stored
D
The process of backing up data
18

Which issue can be caused by loose or disconnected cables?

A
Software conflicts
B
Overheating
C
Peripherals not working
D
Malware infection
19

What is the suggested first step to resolve an issue with an unresponsive peripheral?

A
Reinstall the operating system
B
Check the connections to make sure they are secure
C
Replace the peripheral immediately
D
Update your antivirus software
20

Forcing a computer to shut down by holding the power button should be used as a...

A
First option
B
Regular practice
C
Last resort
D
Troubleshooting step for slow performance
21

What can be used to check for RAM issues according to the text?

A
CrystalDiskInfo
B
Windows Memory Diagnostic
C
SMART status checks
D
Task Manager
22

What is the primary benefit of moving large files to an external storage device?

A
It improves the computer's security
B
It frees up space on the internal drive
C
It makes files easier to find
D
It protects against viruses
23

What is the purpose of a password manager?

A
To create strong passwords for you
B
To delete old passwords
C
To keep track of your passwords
D
To automatically update passwords
24

Why is it important to install operating system updates?

A
To get new desktop backgrounds
B
To protect against newly discovered security vulnerabilities
C
To increase the computer's RAM
D
To clean unnecessary files
25

What is 'tech detective work' compared to in the text?

A
Writing a diary
B
Solving mysteries
C
Organizing school supplies
D
Giving a computer a nap
26

What is the second step in the systematic troubleshooting process?

A
Identify Problem
B
Test the Theory to Determine the Cause
C
Establish a Theory of Probable Cause
D
Implement the Solution
27

What is the final step in the systematic troubleshooting process?

A
Verify Full System Functionality
B
Document Findings, Actions, and Outcomes
C
Establish a Plan of Action
D
Implement the Solution
28

Troubleshooting helps prevent data corruption by identifying the source of the problem, thus ensuring...

A
Data availability
B
Data confidentiality
C
Data integrity
D
Data performance
29

What is one way troubleshooting can enhance system performance?

A
By increasing the monitor's resolution
B
By resolving software conflicts or hardware malfunctions
C
By installing more applications
D
By using weaker passwords
30

How can regular troubleshooting extend the life of computer equipment?

A
By making it run hotter
B
By identifying and fixing small issues before they become big problems
C
By never shutting it down
D
By using only cloud storage
31

What is an example of a peripheral device?

A
CPU
B
RAM
C
Printer
D
Motherboard
32

If you suspect a dead battery in a laptop, how would you test this theory?

A
By replacing the hard drive
B
By checking for overheating
C
By plugging in the power cord
D
By running a virus scan
33

The WannaCry ransomware attack exploited a vulnerability in which systems?

A
macOS systems
B
Linux systems
C
Older Windows systems
D
Android systems
34

What does S.M.A.R.T. stand for in the context of hard drive diagnostics?

A
Systematic Malware Analysis and Removal Tool
B
Self-Monitoring, Analysis, and Reporting Technology
C
Secure Maintenance and Repair Tool
D
Software Management and Recovery Technology
35

What materials are listed as required for the 'Workspace Management' class activity?

A
Computers, software, and a printer
B
Computers, cable ties, labels, and ventilated computer stands
C
A list of issues and troubleshooting guides
D
Antivirus software and internet access
36

What is the objective of the 'Security Practices' class activity?

A
To physically clean the computer
B
To organize cables and prevent overheating
C
To learn and apply basic security practices
D
To resolve common computer issues like freezing
37

What is the purpose of using built-in help features?

A
To connect with IT staff directly
B
To find solutions to common problems
C
To order new hardware components
D
To back up data to the cloud
38

According to the text, what is an effective way to collaborate when troubleshooting?

A
Working in isolation to avoid confusion
B
Sharing knowledge and experiences with peers or staff
C
Only using online forums for help
D
Waiting for a professional to solve the problem
39

What can you do to assist others after resolving a complex issue?

A
Keep the solution to yourself
B
Create guides or tutorials to share the solution
C
Advise them to buy a new computer
D
Uninstall the problematic software for them
40

High temperatures can reduce a CPU's lifespan by up to what percentage?

A
10%
B
25%
C
50%
D
75%
41

What is the sixth step in the systematic troubleshooting process?

A
Implement the Solution
B
Verify Full System Functionality
C
Document Findings
D
Test the Theory
42

What is a common cause of computer overheating?

A
Using too many USB devices
B
Dust buildup in vents and fans
C
Having a strong password
D
Running too many software updates
43

What is the primary reason for deleting unnecessary files?

A
To make the computer look cleaner
B
To free up storage space
C
To improve internet speed
D
To prevent hardware failures
44

Which of these is NOT a good characteristic of a strong password?

A
A combination of upper and lower-case letters
B
Includes numbers and special characters
C
Is a common word or phrase
D
Is changed regularly
45

According to the text, what is the importance of restarting a computer?

A
It installs new software
B
It clears the memory and stops background processes
C
It cleans the hardware
D
It backs up all your data
46

What is a potential consequence of forcing a computer to shut down with the power button?

A
It can improve performance
B
It can resolve all software issues
C
It can cause data loss
D
It can clean the RAM
47

If two applications are causing system instability, what is this issue called?

A
A hardware failure
B
A malware infection
C
A software conflict
D
A peripheral issue
48

Which online resources are mentioned as valuable for troubleshooting help?

A
Social media sites like Facebook
B
Shopping websites like Amazon
C
Websites like Stack Exchange, Reddit, and YouTube
D
Online news websites
49

What does the term 'unresponsive peripherals' refer to?

A
Software that is not responding
B
A computer that will not turn on
C
External devices like keyboards or mice that stop responding
D
A slow internet connection
50

What does the acronym BSOD stand for?

A
Basic System Operation Default
B
Blue Screen Of Death
C
Backup System on Disk
D
Big Software Online Database